General Return Policy
If a product purchased online from Vorsteiner does not meet your expectations, you may return it with packing slip within 10 days of purchase. A full refund will be issued to the same credit card that was used when purchasing the item.
Discounted, promotional, holiday and seasonal items cannot be refunded. Original shipping and handling charges will not be refunded.
Returned products must be new, unused, and contain all original packaging and accessories including all warranty cards and product manuals/instructions. Items with a gift receipt from the packing slip may be returned for store credit in the form of an electronic gift certificate.
Returning any product to us that is not in resalable condition risks forfeiture of product.
For reasons of consumer protection and health codes, worn apparel may not be returned. Vorsteiner does not accept returns of opened apparel items.
In addition, any product that has been misused or that shows any signs of extensive use will not be returned or exchanged.
Please follow these steps to return your purchase to us
1. Pack your item in the original packaging
2. Include all original packing materials, manuals and accessories
3. Include the packing slip sent with shipping confirmation, we will not accept returns without a packing slip
4. Please put your order number with the letters RMA (ex. ORD001234-RMA) on the outside of the box. You do not need to call for an RMA number
5. Send the return back to the Returns Center Address listed on Shipping Confirmation Email
6. For proof of delivery, you must use a traceable carrier (UPS, FedEx, etc.)
You are responsible for all shipping charges except in the case that the return is the result of our error.
Vorsteiner will issue a refund after we receive and process an acceptable return. For items directed to our Returns Center, it can take up to 30 days to receive a refund after you have returned the item (in many cases you'll receive the refund sooner).
If you received a defective item and need to exchange it for the same item, please call our Customer Service line (1-800-601-7615) to request a replacement.
If you would like to exchange an item for a different one, please call our Customer Service line (1-800-601-7615). Customer Service will work with you through all of the necessary steps in exchanging your current product and receiving a new product. The item must meet all acceptable returns criteria and must be resalable.
Items Purchased by Other Sellers
If you purchased a Vorsteiner product at a retail store or from another seller, those returns or exchanges must go through the place of purchase.